FREQUENTLY ASKED QUESTIONS
IS MY FRAGRANCE SAFE?
Yes! HUE is phthalate- and paraben-free. Vegan and cruelty-free. HUE adheres to the most stringent fragrance guidelines regulated by IFRA (International Fragrance Association)
WHAT INGREDIENTS DOES MY FRAGRANCE HAVE?
Alcohol Denat., Fragrance (Parfum), Water (Aqua), Benzyl Alcohol, Citral, Citronellol, D-Limonene, Eugenol, Farnesol, Geraniol, Hydroxycitronellal, Linalool
HOW LONG DOES MY FRAGRANCE LAST?
HUE lasts about 6 – 8 hours on skin but that depends on your skin type (your natural chemistry)
WHEN WILL MY PACKAGE BE DELIVERED?
You will receive an email with tracking information when your order ships. Orders are normally delivered in approximately 5-8 business days (within the continental United States only). These times may vary during holidays. We do not offer expedited shipping. Please keep in mind, we are not responsible for any shipping deliveries that may be affected by, but not limited to; natural occurrences, air/ground delays, or transfers, by our shipping partners.
DO YOU SHIP INTERNATIONALLY?
Unfortunately, due to the ongoing pandemic, HUE will only be available in the continental United States for now. Please be sure to sign up (on our website) to be notified when international shipping becomes available.
DO YOU ALLOW REFUNDS/RETURNS?
Due to the nature of the product all sales are FINAL and are not eligible for returns or exchange. If your package was damaged during shipping, please email us within 7 days of receipt of your order at firstname.lastname@example.org for further instructions.
HOW CAN I REACH YOUR CUSTOMER SERVICE TEAM?
Please contact us at: email@example.com Our Customer Service team will do our best to respond within 48 hours. Please keep in mind that response times may be extended during holidays.
HOW DO I LEARN ABOUT NEWS/UPDATES?
Please make sure to sign-up on our website at www.huebyhayley.com for updates.